We thought the one-to-many concept that e-mail brought us was powerful, it's got nothing on social media. It's not especially revealing to say as much, but the incident today made it crystal clear: check out the Twitter stream. The whole bus is laughing.
Much has been already written about the event, so I won't belabor context. If you need to read about that you can check out this link, or this one, or this one. If that's not enough, how about this one or this one.
I'm sure there will be more tomorrow, perhaps even from the PR trades. Or perhaps more will post tonight. Or even in the next few minutes. Like this one which popped as I was writing this post. And that's what bothers me.
First, to be clear, did Brody PR demonstrate poor judgment? Yes.
Is it ironic the subject of the pitch was related to social media? Absolutely.
Should Brody PR have apologized more swiftly, more authentically, more passionately? Undoubtedly.
As a community of PR professionals can we learn from this event? Without question.
However, I am shocked...no saddened, at the zeal I've read from some who almost gleefully pointed out the error. Worse still, some of the bloggers are PR professionals as well...I can't help but to think: no wonder PR as an industry has a bad reputation -- we pile it on ourselves when on of our own gets down.
I've been in some pretty dicey situations in my life -- real world life and death situations for Mom, Country and Apple Pie -- and yet it's the stuff like this that give me nightmares.
Maybe I'll catch some flack for this post. So be it. It's America. But I will say this: keep your chin up Beth, as the founder of Hilton Hotels is attributed as having said, "Achievement seems to be connected with action. Successful men and women keep moving. They make mistakes, but they don't quit."
Separately, a late-breaking, very public and heartfelt apology probably wouldn't do any harm. While kids can be mean to one another, they can also very forgiving. So too, I hope, are adults.



7 comments:
Frank, what a great post! Someone had to say this. I had the same thoughts yesterday, which is why I refrained from posting a single on Twitter about the debacle. I couldn't agree with you more that yes, it was a mistake, and yes let's learn and move on.
Thanks Tressa. Rough day for the PR industry. Seems to be still a lot of chatter, but I'm somewhat relieved to see a few other posts out there with a view similar to the one I've expressed here.
Frank:
I agree with you 100%. The reaction was completely uncalled for. I loved your school bus analogy. Right on target. I think you'll appreciate my post on the subject.
Social media "gurus" and bloggers are egotistical jerks
http://www.sparkminute.com/?p=915
Also, if you want a real PR fail story, read this one. It's a two part story with a completely obtuse move at the end.
Hey PR, bloggers are not tools to be used.
http://www.sparkminute.com/?p=497
UPDATE: Bad PR experience story. PR firm's client is obtuse.
http://www.sparkminute.com/?p=514
Frank,
Can I get your permission to use this quote from your blog in an article I'm writing on lessons learned?
Thanks,
Beth Brody
“While kids can be mean to one another, they can also very forgiving. So too, I hope, are adults.”
Frank Strong, http://swordandthescript.blogspot.com/2009/08/brody-pr-no-wonder-pr-industry-gets-bad.html
By all means, Beth, please feel free. I look forward to reading your article -- best of luck!
Frank
Hi Frank,
I wanted to let you know that I am now officially a blogger. It's one of those things I've been meaning to do but never made the time. Thanks for the inspiration and for allowing me to use your quote, http://brodypr.blogspot.com/
Beth
Congratulations Beth, and welcome! I admire your courage and willingness to make your first post in the face of tough criticism.
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